Laxmi Alankar Collection

Cancellation and refund policy

Last updated: October 2026

Cancelling an order

  • You can cancel an order placed on this website any time before it is dispatched. WhatsApp us on +91 70205 83730 or email contact@laxmialankarcollection.com with your order number.
  • Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5 to 7 business days. Cash-on-delivery orders can be cancelled at no charge.
  • Once an order has been dispatched it can no longer be cancelled. After delivery, the return policy below applies.
  • We may cancel an order if an item is out of stock, the delivery PIN code is not serviceable, or the order appears fraudulent. You will be informed by email, and any amount paid is refunded in full.

Returns for orders placed on this website

You can request a return or replacement within 7 days of delivery if the item you received is:

  • damaged or defective,
  • different from what you ordered, or
  • missing parts.

How to request a return

  • Sign in, open the order under My orders and click Request a return within 7 days of delivery. Choose the reason and add any details.
  • Send clear photos of the item and packaging on WhatsApp or by email to contact@laxmialankarcollection.com. We recommend recording an unboxing video, which helps us resolve damage claims quickly.
  • We review requests within 1-2 business days and email you our decision. If approved, we arrange a courier to collect the item from your address, or tell you how to send it back.
  • You can follow the status of your return on the order page.

What cannot be returned

  • Items that have been worn, altered, or damaged after delivery.
  • Items without original packaging or tags.
  • Earrings, for hygiene reasons, unless damaged, defective or incorrect on arrival.

Refunds

Once we receive and inspect a returned item, we start the refund and email you. Online payments are refunded to your original payment method (UPI, card, net banking or wallet) and usually reach you within 5 to 7 business days. Cash-on-delivery orders are refunded by UPI or bank transfer; we will ask you for the details. Your bank may take additional time to show the credit.

Questions

Write to contact@laxmialankarcollection.com.